Refund Policy

Last updated: January 15, 2026

1. Overview

At SiteEngine AI, we are committed to providing excellent service and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for refunds of token purchases made through our platform.

2. Refund Window

You have a minimum of 14 days from the date of purchase to request a refund for any token purchase. Refund requests made within this 14-day period will be processed in accordance with this policy.

3. Refund Requests

You may request a full or partial refund for any token purchase within the 14-day refund window. To request a refund, please contact our support team at support@siteengineai.com with the following information:

  • Your account email address
  • Transaction ID or invoice number
  • Reason for refund request

4. Refund Processing

We will process your refund request promptly. Refunds will be issued using the same payment method used for the original transaction. Processing times may vary depending on your payment provider.

5. Contact Us

If you have any questions about this Refund Policy, please contact us:

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.