Last updated: January 15, 2026
1. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, password)
- Payment information (processed securely through Gumroad, our secure payment processor. We do not store full credit card details on our servers)
- Website content (used to train the AI for your specific site's knowledge base)
- Chat conversations (stored locally for your site's context, not used for general AI training)
- Usage data and analytics
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Train the AI on your website's content to provide accurate responses for your visitors
- Store chat history for context within your site's isolated database
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information. Each site has its own isolated database to ensure data privacy and security.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
6. Cookies
We use cookies and similar technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
7. Third-Party Services
We use third-party services for payment processing, analytics, and other functions:
- Gumroad: We use Gumroad as our secure payment processor for payment processing and compliance. Gumroad processes all payments and handles customer billing. For more information, please review Gumroad's Privacy Policy and Terms of Use.
- Analytics services for understanding how our service is used
- Other services as needed to provide our platform
These services have their own privacy policies governing the use of your information.
8. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@siteengineai.com.