Frequently Asked Questions

SiteEngine AI is an AI-powered chat widget that you can add to your website. It uses advanced AI technology to understand your website's content and provide instant, accurate answers to your visitors' questions.

Integration is simple! Just add one line of code to your website. After creating a site in your dashboard, you'll receive a unique script tag that you can paste into your website's HTML. The chat widget will appear automatically.

You can train the AI by providing your website's content through our dashboard. Simply add your content (text, articles, documentation, etc.) and the system will create a vector database for your site. The AI uses semantic search (FAISS) to find relevant information from your content and then uses advanced AI technology to generate intelligent answers. You can also automatically sync your website content using our sync feature.

Yes! The AI can automatically detect the language of your visitors' questions and respond in the same language. This feature can be enabled in your site settings.

Absolutely! You can customize the chat button icon, color, welcome message, placeholder text, and more. The widget can be styled to match your brand perfectly.

Tokens are used to power AI responses. Each question and answer consumes tokens based on the length of the conversation and the AI processing required. Tokens are deducted from your balance when visitors interact with your chat widget. You can purchase token packages that suit your needs, from free starter packages (10,000 tokens) to premium plans with millions of tokens. Unused tokens remain in your account and don't expire.

Yes, security is our priority. Each site has its own isolated vector database stored separately, ensuring your data is private and secure. Your website's content and chat conversations are stored in isolated databases and are not shared with other sites. We use industry-standard security measures including encrypted connections, secure API endpoints, and origin/referer validation to protect your information.

We accept various payment methods through Gumroad, our secure payment processor, including credit cards, PayPal, and other secure payment methods. All payments are processed securely through Gumroad, which handles payment processing and compliance.

Important: When purchasing tokens on Gumroad, you must use the exact same email address that you used to register on our platform. This ensures that your purchased tokens are automatically credited to your account. For detailed instructions, please visit our Documentation page.

You must use the exact same email address that you used to register on SiteEngine AI. For example, if you registered with john@example.com, you must use john@example.com when checking out on Gumroad.

This is critical because our system automatically credits tokens to your account based on the email address from your Gumroad purchase. If the emails don't match, tokens won't be credited automatically and you'll need to contact support.

For complete step-by-step instructions, please see our Documentation page.

Tokens are usually credited to your account automatically within seconds after your Gumroad purchase is complete. The process is fully automated - Gumroad sends a webhook notification to our system, we verify the purchase through Gumroad's API, and tokens are immediately added to your account.

If you don't see your tokens after 10 minutes, please check that you used the correct email address. If the email matches and tokens still aren't credited, please contact our support team with your Gumroad purchase receipt.

We offer email support for all users. Premium plan users receive priority support with faster response times. You can also check our documentation and FAQ for self-service options.

Our service uses a token-based system, so there are no recurring subscriptions to cancel. You only pay for the tokens you purchase. Unused tokens remain in your account and don't expire.